Protect your phone and your accounts with practical steps you can incorporate into your daily routine. Download apps only from Google Play or at the App Store and keep your system and app up to date.

Don't share passwords or verification codes. Enable two-step verification and biometrics. Turn on notifications to track transactions in real time and detect unusual activity on your account.

First of all payment, verify the recipient's name and CPF/CNPJ number. When shopping online, check for the padlock icon and "https://&#8221" in the URL to ensure that your information are safe.

Key lessons

• Download only from official stores: Google Play and the App Store.
• Use strong passwords, two-factor authentication (2FA), and biometrics to enhance security.
• Turn on app alerts to monitor transactions in real time.
• Check the payee and details before transferring or paying.
• Keep your system and applications up to date.

Why app scams are on the rise in Brazil right now

In 2024–2025, the number of victims of digital fraud in Brazil rose by about 15%, according to an analysis by Febraban. This increase indicates that criminals have made their tactics more automated and organized.

Scammers are posing as bank or official bodies use phone and messages designed to create emotional pressure and force immediate action. They monitor patterns, create similar URLs, and ask for “confirmation” of information or personal data.

Defense tools are also evolving. Services like C6 Bank’s use artificial intelligence to detect unusual transactions and issue alerts before confirmation. Even so, outdated systems and unofficial apps leave vulnerabilities that make it easier for crimes.

Watch out for warning signs: messages that create a sense of urgency, requests for passwords, or suspicious links. Your accounts and device are the gateway to your financial services, so protect them data and maintain the system Staying up to date is essential.

Warning signs to help you spot fake apps and messages

A few simple details can help you identify when a message is malicious. Sense of urgency and “can’t-miss” offers pop up to pressure you into taking immediate action, such as “your account will be blocked” or promotions that seem too good to be true.

Portuguese errors, blurry images and an amateurish layout are easy to spot. Poorly designed messages and pages are usually created by scammers, not by reputable organizations.

Analyze the left Be careful. URLs that look like the official website but have subtle differences may lead to fake pages. Check the sender and contact information before clicking.

Any request for personal data, passwords, codes, or tokens sent via email, SMS, or WhatsApp should be treated as an attempted scam. A common example is the alert stating “virus on your phone” asking you to install a so-called “antivirus” that, in reality, will steal data.

How to Avoid App Scams: Practical and Safe Steps

Protecting your accounts starts with following safe practices when installing and using apps. Follow these simple steps and make security a daily habit.

Install only from official stores

Download it only from Google Play and the App Store. Non-store versions may contain malicious code that copies data or steals access.

Passwords and authentication

Use passwords strong and unique for each service. Enable the authentication in two steps whenever possible to block unauthorized attempts.

Update your system and apps

Keep the system and updated apps. Frequent updates patch vulnerabilities exploited by criminals and increase your security.

Secure connection and notifications

Avoid public Wi-Fi networks when making transactions; opt for mobile data or a reliable VPN as a secure way to connect.

Enable app notifications to track every transaction and detect suspicious activity in real time.

Check before paying

Before making any payment, verify the payee, CPF/CNPJ number, and financial institution. If the request comes via networks social media; please verify through official channels.

When shopping online, check for the padlock icon and “https://&#8221” in the browser address bar to ensure end-to-end encryption.

Summary: A few minutes of verification—official stores, one-time passwords, authentication, updates, secure connections, and beneficiary verification—are the best way to avoid scams and protect your services and transactions.

The Most Common Mobile Phone Scams and How to Respond Safely

Many scams use text messages, phone calls, and pop-ups to pressure people into making hasty and ill-considered decisions.

Smishing: SMS messages containing malicious links

No smishing, messages Text messages containing links that steal data. Do not click on them; delete them and block the sender.

If you opened the link by mistake, turn on airplane mode, clear your browsing history, and check your browser permissions.

Vishing: calls from people posing as institutions

During calls, the scammer will pressure you to confirm your password or authorize a payment. Hang up and call the official number yourself.

Keep the be careful when providing any information over the phone. Never confirm codes or passwords during the call.

False “mobile virus” alerts

Pop-ups that warn about virus They try to force you to download spyware. Do not install anything suggested by these alerts.

Run a scan with your trusted antivirus software and remove any unknown apps from your device.

One-touch calls

These calls are intended to get you to call back and generate charges. Ignore, block, and report the number.

If you have any questions about a transaction, please research it and verify the information through official channels before taking any action.

Quick summary: Hang up, don’t engage, block suspicious numbers, and do your research before authorizing payments. This is the most effective way to avoid scams.

Security features that help you prevent fraud in apps

Built-in bank features help block fraud attempts before you confirm a transfer. They combine monitoring with clear notifications to give you time to review the transaction.

Alerts and review before submission

Um alert An "unusual transaction" alert appears when there is an unusual pattern of transactions or a suspicious recipient. The alert states that the transaction cannot be reversed and suggests verifying the recipient's name and tax ID number.

Notification during a call and contact identification

The app displays a message if used while a call is in progress. This prevents actions taken under duress and reinforces that the bank never asks for passwords or links via text message.

There is also identification of contact Be cautious even when the number is saved in your contacts. That way, you can verify the name and Social Security number before proceeding.

Biometric authentication and additional security layers

Use authentication using biometrics and secure locations to authorize transactions. These layers enhance the security of your account and increase the trust while operating.

Example: C6 Bank combines continuous monitoring, visual alerts, and initiatives such as Safe Locations and participation in the CAMS consortium to reduce the risk of fraud.

Protection for online purchases and transfers: tips for keeping your data safe

Secure purchases and transfers start with checking a few simple details before confirming any payment. This reduces the risk of data theft and keeps your accounts more secure.

Check "https://" and the padlock

Before paying at a site or app, check for the “https://&#8221” and the padlock icon in the browser bar. These indicators ensure that your information.

Choose official sources and make sure you have the necessary permissions

Use only the apps official websites for each service. Avoid aggregators that require a single sign-on; they pose unnecessary risks.

No cell phone, check the app's permissions before purchasing and keep the software up to date.

Quick tips to follow:

• Check the recipient’s name and CPF/CNPJ number before making a Pix payment or bank transfer.

• Enable transaction notifications to monitor payments in real time.

• Opt for payment methods that use tokenization; this adds layers of protection.

• Monitor charges and immediately dispute any unusual activity.

If you fall victim to a scam: immediate steps to minimize losses

If you realize you’ve been the victim of a scam, acting quickly can help minimize your losses. Prioritize official channels from your bank or the app, and stay calm as you follow the practical steps below.

Password lockout and reset

Block immediately your account and cards via the app or by calling the official hotline. This will block new transactions and limit the impact.

Change all passwords, starting with email and related services. Don’t reuse old passwords; create unique combinations.

Records and objections

File a police report online to document the fraud and facilitate legal proceedings. Then, dispute any transactions that aren't recognized by the app or customer service.

Write down the contact protocols and the protocol codes provided to track each request.

Review access and monitor

Revoke active sessions, remove unknown devices, and change verification codes as needed. Document dates, amounts, and messages to expedite analysis and reimbursement.

Enable 2FA and biometrics Once you regain access, monitor your accounts for a few days to ensure that no further attempts are made.

Stay one step ahead: continuous monitoring and smart use of security resources

A proactive approach combines simple habits with technology to reduce risks in your transactions.

Establish a security routine: review app permissions, update your system, and enable all available features.

Use alerts, biometrics, and transaction reviews before confirming. These tools help protect your data and your accounts.

Be wary of unusual requests made over the phone, and check URLs before providing any information. Anyone can be a target, so please share this information.

Monitor the situation constantly, periodically review passwords and devices, and perform a quick check before each transfer: verify the recipient, transaction ID, and amount through official channels.